When people return home from a great vacation, they usually talk about the things they experienced. They remember the beautiful beach, the incredible meal they had on their last night, the sunset they watched from the balcony, or the afternoon they spent wandering through a

When I first started working in hospitality, I believed success was all about attracting as many visitors as possible. It seemed like common sense. If more people wanted to visit a destination, hotels would stay busy, restaurants would thrive, and local businesses would benefit. From

Hospitality as a Master Class in Perspective A Lesson I Didn’t Learn in a Classroom One of the things I have always appreciated about the hospitality industry is that no two days are ever exactly the same. Buildings may remain unchanged, procedures may stay consistent,

Finding Perspective in a Fast-Moving World It often feels like the world is moving faster than ever. Technology allows us to communicate instantly, businesses operate around the clock, and people are constantly searching for ways to do more in less time. Speed has become something

Why Intellectual Flexibility Becomes More Important With Age and Experience Experience Should Expand Our Thinking When people talk about wisdom, they often associate it with age and experience. The assumption is that the longer we live and the more we experience, the more certain we

How Service-Minded Leadership Creates Stronger Organizations When people hear the word hospitality, they often think about hotels, restaurants, resorts, and travel experiences. They think about serving guests and creating memorable moments. While those things are certainly important, my career in hospitality has taught me that